Senior D365 F&O Technical Support Specialist

1 day ago

Lucknow, Uttar Pradesh, India beBeeDynamics Full time US$ 1,20,000 - US$ 1,50,000
Technical Support Engineer

Job Summary:

We are seeking a skilled Technical Support Engineer to manage, maintain and optimize our Microsoft Dynamics 365 Finance & Operations (F&O) environments.

The ideal candidate will have strong technical expertise in deployments, database management, system upgrades, security administration and development within the D365 ecosystem. This role requires a mix of environment management, DevOps practices, troubleshooting and some development work to ensure smooth operations and continuous improvement of our ERP system.

Key Responsibilities:
  • Deploy solution packages via Lifecycle Services (LCS) and Azure DevOps CI/CD pipelines.
  • Perform D365 F&O developer, sandbox and production environment updates.
  • Manage code branching strategies including cherry-picking changes across environments.
  • Install update and manage ISV solutions across environments.
  • Perform system upgrades and optimizations for performance and stability.
Database Maintenance Tasks:
  • Perform database refreshes across environments and execute maintenance scripts.
  • Optimize database performance and troubleshoot SQL-related issues.
Security Configuration Management:
  • Modify and manage security roles for users based on access requirements.
  • Perform administrative configurations within D365 F&O.
Development Troubleshooting:
  • Investigate and troubleshoot technical issues related to D365 F&O.
  • Perform small-scale development and customizations using X++ when required.
  • Work with functional teams to implement Data Management Framework (DMF) solutions.
Requirements:
  • 5+ years experience Developing in D365 F&O
  • 2+ years working in an environment administrator role
  • Strong proficiency in X++ for customizations and troubleshooting.
  • Experience with Git and Azure DevOps including CI/CD pipelines for D365 F&O.
  • SQL Database Management experience including writing queries and performing optimizations.
  • Knowledge of D365 F&O environment management and system administration.
  • Understanding of the Data Management Framework (DMF) for data import/export operations.
  • Experience managing security roles and user permissions within D365 F&O.
  • Familiarity with ISV solutions and how to manage version updates.
  • Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
Preferred Qualifications:
  • Experience working with Power Platform Power Automate Power Apps Dataverse.
  • Experience integration with D365 Customer Engagement via Dual Write.
  • Exposure to LCS monitoring tools and telemetry for system health analysis.
  • Experience with performance tuning and optimization of D365 F&O environments.
  • Microsoft Certified: Dynamics 365 Finance & Operations Apps Developer Associate preferred.

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