E-commerce Operations Specialist

2 days ago

Bengaluru, Karnataka, India beBeeEcommerce Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: E-commerce Operations Specialist

Position Overview:

We are seeking an experienced E-commerce Operations Specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation of our e-commerce platform, providing exceptional customer service and resolving technical issues in a timely manner.

Key Responsibilities:

  • Troubleshoot and resolve technical issues related to our e-commerce platform
  • Provide exceptional customer service via phone, email, and chat
  • Collaborate with cross-functional teams to resolve issues and improve operational efficiency
  • Stay up-to-date with industry trends and best practices in e-commerce operations

Requirements:

  • Strong experience in e-commerce operations or a related field
  • Excellent analytical and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Proficiency in SQL and experience with observability tools such as Dynatrace, Catchpoint, or New Relic
  • Hands-on experience with cloud platforms, APIs, and web technologies (HTML, CSS, JavaScript)

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

What We Offer:

As an E-commerce Operations Specialist, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will be working on a cutting-edge e-commerce platform, using the latest technologies and tools to drive business results. Our company values innovation, collaboration, and continuous learning, and we offer a range of training and development opportunities to help you grow your career.

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