E-commerce Operations Specialist

1 day ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 40,00,000 - ₹ 50,00,000

Job Overview:

We seek a seasoned E-commerce Operations Specialist to spearhead our online store success. This dynamic professional will oversee product listings, promotional campaigns, and e-commerce operations.

Main Responsibilities:

Account Management:

Build and maintain robust relationships with assigned clients, serving as the primary point of contact for all account-related matters and inquiries.

Strategic Planning:

Collaborate with clients to synchronize business objectives with company offerings through strategic e-commerce planning.

Sales Growth:

Drive sales expansion through upselling, cross-selling, and promoting additional products or services.

Negotiate for better deals, discounts, and higher marketing investments to drive growth.

Promotions Campaign Management:

Plan and execute marketing campaigns and promotions in collaboration with clients.

Monitor campaign performance and provide recommendations.

Data Analysis and Reporting:

Utilize analytics tools to track sales performance, customer behavior, and market trends.

Prepare regular reports and presentations for clients and internal stakeholders.

Team Collaboration:

Work closely with internal teams such as Advertisement, and Supply Chain to ensure seamless execution of client strategies.

Coordinate product launches, inventory management, and fulfillment to meet client expectations.

Customer Relationship Management (CRM):

Maintain accurate records and ensure all client interactions are documented.

Address client issues promptly and effectively to maintain high levels of customer satisfaction.

Market and Competitor Analysis:

Stay informed about industry trends, competitor activities, and market developments.

Use insights to identify new business opportunities and potential threats.

This role requires 2+ years of experience on Amazon marketplace, managing client relationships, and delivering exceptional customer service.

Experience in handling FMCG and CPG brands is required, with a preference for those in the healthcare, wellness, and beauty sectors.

A passion for operational excellence, entrepreneurial mindset, and experience working in the e-commerce ecosystem are essential for this position.

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