
Information Technology Support Specialist
4 days ago
We are seeking a skilled support analyst to provide technical assistance for cash management and liquidity activities.
About the Role- This is an exciting opportunity for a proactive and self-starting individual with high levels of ownership and accountability.
- Provide technical support for the underlying application, releases, and infrastructure.
- Document technical requirements or processes to capture the configuration being performed.
- Support and test technical systems/servers.
- Work with third-party software providers and follow pre-defined application standards.
- Raise queries or tickets if software defects are identified with the software vendor.
- Apply industry experience and ensure solutions incorporate best practice.
- Collaborate with neighboring technology and project teams to ensure changes are rolled out in a coordinated manner that is non-disruptive to the business.
- Work in a coordinated manner around go-live activities, ensuring services are transitioned into the live production environment in a compliant and non-disruptive way.
- Provide post-live support and assist with remediation where necessary.
- Highlight risks or concerns and ensure items are followed up or escalated appropriately.
- Experience with vendor application 'Smartstream Cash Management (CMS) version 4, Control Process Designer, Smart Schema, and some 'Smartstream Recs'.
- Excellent communication skills, able to converse with various teams (unix/database/application).
- Familiarity with Change Requests, attending and representing on CAB and weekend rollout of code changes.
- Control M application knowledge, jobs creation, administration, alerting, file move, file watchers, JSON, etc.
- Oracle 19 SQL scripting and Oracle database concepts.
- Linux shell scripting and support.
- Able to package up and manage configuration/code changes into releases, and apply to production.
- JBoss 8 server knowledge, configuration, and support, error log analysis, and WAR file deployment.
- JMS Queue processing and principles.
- Github software management and Automated deployment via CI/CD pipeline.
- Strong analytical skills with an ability to understand complex workflows.
- Proven ability to organize and prioritize own workload and drive results.
- The ability and confidence to demonstrate strong decision-making skills/sound judgments.
- Flexibility to adapt to urgent tasks as well as undertaking longer-term solutions.
- Strong problem-solving skills employing a logical approach.
- The ability to collaborate and partner across the firm.
- High attention to detail.
Required Qualifications:
- Skillful in MS Office and ability to work effectively in a team-based environment.
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