ITCS Enablement Support Specialist

2 weeks ago

Vijayawada, Andhra Pradesh, India beBeeSpecialist Full time ₹ 70,00,000 - ₹ 1,30,00,000

Job Opportunity

We are seeking a skilled ITCS Enablement Specialist to join our team in delivering exceptional IT support.

Key Responsibilities:

  • Provide technical support for hardware, software, and peripherals.
  • Deliver multi-channel support (in-person, phone, email, chat, and webinars) for local and remote users.
  • Manage tickets efficiently and escalate when necessary.
  • Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
  • Use asset lifecycle management tools for tracking and inventory audits.
  • Enforce security policies and assist in remediating security incidents or vulnerabilities.
  • Troubleshoot issues related to network connectivity, conference tools, scanning, printing, and device access.
  • Collaborate with internal teams to identify service improvements or automation opportunities.
  • Participate in special projects, pilots, and rollouts of new technologies or processes.
  • Work with external vendors and suppliers to ensure service delivery meets quality and cost requirements.
  • Provide guidance and mentoring to junior support personnel.

Requirements:

  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting operating systems, productivity software, and cloud applications.
  • Familiarity with endpoint security, mobile/tablet support, and remote tools.
  • Able to troubleshoot and resolve technical issues for non-technical users with patience and clarity.
  • Experience using or supporting ITSM platforms like FreshService, ServiceNow, or Jira.

About Us

We help the world's largest organizations solve their most complex digital challenges. We unlock insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so our clients can solve problems faster and constantly transform their digital ecosystems.

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