Technical Support Representative

1 day ago

Vijayawada, Andhra Pradesh, India beBeeSupport Full time ₹ 4,00,000 - ₹ 6,50,000

Job Opportunity:

Service Desk Specialist

We are seeking skilled professionals with excellent communication skills and IT support experience to provide technical assistance as the first point of contact.

About the Role:

  • Provide customer-focused technical support via various channels, ensuring timely resolution of issues.
  • Troubleshoot and resolve IT-related incidents and service requests, utilizing expertise in ticketing systems and knowledge base management.
  • Manage user service tickets effectively, maintaining accurate records and escalating complex issues when necessary.

Key Skills and Qualifications:

  • Excellent written and verbal communication skills, enabling effective interaction with diverse stakeholders.
  • Strong problem-solving abilities, analytical thinking, and multitasking capabilities to manage multiple tasks efficiently.
  • Familiarity with ITSM tools and ticketing systems is highly desirable but not mandatory.

Benefits and Opportunities:

We offer a dynamic work environment that fosters growth and development. As a Service Desk Specialist, you will have opportunities to expand your technical skills, work on various projects, and collaborate with a talented team.

About Us:

We apply next-generation technology to help businesses transform globally. Our approach leverages cloud and cognitive technologies to deliver personalized digital experiences, empowering agility and innovation.

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