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Learning Operations Specialist

2 weeks ago

Pune, Maharashtra, India beBeeLearning Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Learning Operations Specialist Key Responsibilities:
  • Manage the planning and delivery of training sessions, identifying potential risks and issues and proposing mitigation strategies.
  • Schedule trainers and faculty members, coordinating with individual staff and vendors to ensure seamless training delivery.
  • Select and confirm suitable training venues based on defined criteria, balancing requirements and budget considerations.
  • Order training materials and arrange special training requirements, including IT services, catering, and tools necessary for specific sessions.
  • Administer training sessions and complete related tasks in the workflow tool (Salesforce), ensuring accurate and timely updates in the learning management system (Cornerstone).
  • Record and track estimated and actual costs for goods and services contracted for sessions, ensuring timely follow-up for invoicing.
  • Maintain absolute accuracy of session information in Salesforce and Cornerstone.
  • Ensure session schedule changes are promptly updated in Salesforce and communicated clearly to vendors, learners, and faculty members.
  • Provide excellent customer service by managing communications with stakeholders, learners, vendors, and colleagues through strong case management.
  • Collaborate with the wider team to suggest and implement process improvements and support updates to global documentation.
  • Champion and support Learning Services initiatives, staying current with industry developments.
  • Assist with preparations for accreditation by reviewing and updating process documentation and actively participating in audits.

Essential Education & Experience:
  • Graduate degree or equivalent experience.
  • Understanding of the learning lifecycle model.
  • Minimum 3 years of experience in learning services or HR shared services.
  • Experience with LMS platforms such as Cornerstone OnDemand (CSOD) and Salesforce.