Senior Director of Delivery Excellence

3 days ago

Hyderabad, Telangana, India beBeeDelivery Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
About the Role

The role of Senior Manager, Business Analysis and Delivery is to oversee the structure, execution, and success of delivery organization encompassing Business Systems Analysts (BSAs), Project Analysts, and Delivery Managers.

This position ensures seamless client-facing solution delivery by optimizing project execution, enhancing task clarity, upholding documentation standards, and aligning team efforts with business outcomes.

Key responsibilities include:

  • Leading and mentoring a high-performing team of BSAs, Project Analysts, and Delivery Managers, fostering a culture of strong execution and career growth.
  • Defining clear team roles, responsibilities, and performance expectations to ensure consistent success across delivery pods.
  • Supporting hiring efforts, conducting interviews, and contributing to onboarding processes for new team members.
  • Promoting a collaborative and knowledge-sharing environment across global teams.

Project & Delivery Oversight

The Senior Manager will monitor delivery execution across pods/accounts, ensuring visibility and coordination. They will guide BSA and Analyst task execution to ensure clarity, timeliness, and quality of deliverables.

The role also includes aligning Delivery Managers on sprint planning, issue management, and stakeholder communication. Additionally, they will track timelines, manage resource allocation, and report on delivery health metrics.

BSA and Delivery Operations Management

The Senior Manager will implement and maintain frameworks for BSA deliverables, documentation consistency, and requirement traceability.

They will support Project Analysts in handling documentation, scope tracking, and handoff coordination. The role also involves ensuring Delivery Managers maintain proper reporting structures, accountability models, and KPIs.

Finally, the Senior Manager will drive consistency through standard operating procedures and execution best practices.

Process and Performance Optimization

The Senior Manager will monitor throughput, documentation standards, and cadence to identify trends and performance gaps.

They will standardize scalable processes and tools to increase delivery effectiveness across verticals. Additionally, they will address inefficiencies and resolve team collaboration gaps proactively.

Strategic Execution and Leadership

The Senior Manager will collaborate with leadership to define strategic priorities, staffing plans, and performance goals.

They will provide accurate team availability and delivery capacity projections. Finally, they will deliver presentations and reports showcasing team impact, delivery health, and process improvements.

Requirements

To be successful in this role, candidates should possess:

  • A minimum of 5 years' experience managing cross-functional roles such as BSAs, Delivery Managers, or Project Analysts.
  • A solid understanding of delivery governance, client collaboration, sprint methodologies, and team operations.
  • Strong communication skills with a track record of driving operational outcomes in matrixed environments.
  • Experience in martech, data integration, or platform-based delivery.
  • Familiarity with tools and platforms such as Snowflake, SQL, Jira, and Confluence.
  • Exposure to cloud platforms (AWS, Azure) in client delivery use cases.
  • Experience with delivery analytics, reporting, and scalable systems.
  • Proven success in fostering cross-functional collaboration and delivery system evolution.

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