
Driving Business Growth as a Customer Success Manager
6 days ago
Job Description:
We are seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our growth strategy, you will be responsible for ensuring our clients achieve maximum value from our product.
Key Responsibilities:
- Develop and execute customer success strategies to drive product adoption and business outcomes
- Conduct regular business reviews and strategic planning sessions with key stakeholders
- Build strong relationships with C-level executives and marketing teams at DTC brands
- Analyze customer data to identify usage patterns, risks, and optimization opportunities
Requirements:
1-2 years of experience in customer success, account management, or client relations
Strong understanding of SaaS metrics (churn, NPS, expansion revenue, etc.)
Excellent communication and presentation skills
Experience working with eCommerce or marketing technology platforms preferred
Analytical mindset with proficiency in CRM and analytics tools
Benefits:
- Competitive salary: ₹6 LPA based on experience
- Performance bonuses tied to retention and expansion targets
- Direct exposure to fast-growing Indian DTC ecosystem
- Opportunity for rapid career growth in a scaling startup
- Stock options for high performers
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