Field Service Expert

3 days ago

Lucknow, Uttar Pradesh, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 80,00,000
Service Support Specialist

We are seeking a highly skilled Service Support Specialist to join our team. In this role, you will provide on-site service support by handling customer complaints, attending commissioning calls, and ensuring timely resolution of service issues for installations across Guwahati and surrounding regions.

This is an exciting opportunity for individuals with experience in field service, installation, or maintenance. If you have a strong background in mechanical or electrical engineering and possess excellent technical troubleshooting ability, we want to hear from you

Key Responsibilities:

  • Attend field complaints and provide timely service support at customer sites across Guwahati, and surrounding areas.
  • Handle commissioning calls ensuring correct installation, testing, and performance verification.
  • Diagnose and troubleshoot mechanical and electrical issues (preference for Gas Engine experience).
  • Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).
  • Provide inputs for AMC (Annual Maintenance Contracts) and other aftermarket growth opportunities.
  • Ensure proper documentation, reporting, and feedback to the Regional/ Central Service Team.
  • Contribute towards AOP growth through effective service delivery and customer engagement.

Qualifications & Experience:

  • Diploma / Graduate in Mechanical or Electrical Engineering (Gas Engine experience preferred).
  • 3–4 years of relevant experience in field service, installation, or maintenance.
  • Strong knowledge of service, commissioning, and troubleshooting processes.

Key Skills & Competencies:

  • Excellent technical troubleshooting ability.
  • Knowledge of installation and commissioning standards.
  • Strong customer handling and communication skills.
  • Ability to work independently and meet service SLAs.
  • Commitment to customer satisfaction and efficiency improvements.

Performance Indicators (KRA/KPI):

  • Timely closure of customer complaints.
  • Reduction in service TAT & MTTR.
  • Number of commissioning activities completed successfully.
  • Contribution to aftermarket and AMC opportunities.
  • CUSTOMER satisfaction feedback and retention.

 

 

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