Data Asset Manager

1 week ago

Gurgaon, Haryana, India Orange Business Services Full time
About the Role

The Data Asset Manager (CADM) is a key role in Orange Business Services, responsible for managing customer asset and data information throughout the lifecycle of customer contracts. As the primary point of contact for customers, you will ensure seamless management of their assets and data.

Key Responsibilities
  • Establish and validate customer data inventory baseline for all services (hardware and software).
  • Bridge Orange Business and customer on data model; ensure comprehensive documentation summarizing key data definitions and processing.
  • Define data governance model between customer and Orange, covering contract lifecycle.
  • Ensure agreed data integrity SLA with customer, covering build and run phases.
  • Apply agreed data model across full scope of contract at build phase, working with lead project managers.
  • Lead data management for Discovery and Transition; oversee Discovery actions and be voice of customer.
  • Coordinate data inventory upload into Orange Tools for all services.
  • Define Organic Growth / MACD process, tools, and data flows for all services.
  • Define data model for Customer Catalogue.
  • Ensure correct data model and effective digital process/tool for Site Survey Data Capture.
  • Manage approach for integration with Vendors or Suppliers or 3rd parties CMDBs as required.
  • Lead Data Management for Transformation project phase.
About You
  • 10+ years experience, including 5 years in Customer Service Management, Data Management, Asset Management, or Project Management.
  • Strong Data Management Skills – advanced Excel, comparison of large data sets, anomaly reports tracking, versioning management, scripting skills (e.g., Python, awk), and PowerBI skills.
  • Data Management/Asset Management knowledge and experience.
  • Customer-Facing skills – Customer Service, Customer relationship management.
  • Good knowledge of Orange Business processes and tools (Gold, Salto, CIS, GINI, Marine, Oceane, FLIP, LOIS, SNOW ecosystem, monitoring tools, Federated Inventory).
  • Good knowledge of Orange Business products and services, particularly Connectivity (LAN, WAN), Security, Cloud.
  • Experience working across multi-supplier environment is a plus.
  • Demonstrate high level of autonomy, take initiatives, and organize transversal working groups with various stakeholders in project mode frameworks.
  • Transversal Teamwork oriented with strong communication skills in multicultural environments.
  • Methodical approach with high attention to details.
  • Fluent English reading and writing; French a plus.
  • Certifications: ITIL 4 (IT Asset Management; Service Configuration Management), SIAM (Service Integration And Management).
Additional Information

Work in a multi-cultural and transversal environment, interacting with diverse actors, experts, and stakeholders. Global/Multinational Service Management experience preferred.

Department

Global Delivery & Operations

Orange Business manages and integrates international communications complexity, freeing customers to focus on strategic business initiatives. Our extensive experience and knowledge in global communication solutions, combined with understanding of multinational business and local support in 166 countries and territories, ensures consistent, global solution delivery.

Contract Type

Regular

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