Service Expert

1 week ago

Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 50,00,000 - ₹ 1,00,00,000

Job Title: Customer Service Associate

Role Summary:

  • Deliver exceptional customer experiences through inbound calls, transactions, and order processing.
  • Resolve customer inquiries and issues with strong diplomacy and conflict resolution skills.
  • Collaborate with the team to share best practices and drive continuous improvement.

Key Responsibilities:

  • Perform accurate and efficient transaction processing.
  • Answer a wide range of customer inquiries and resolve service issues.
  • Participate in training sessions to enhance skills and knowledge.

Requirements:

  • Educational Qualification: Any Graduate or Postgraduate.
  • Language Skills: Proficient in English, Hindi, and one additional regional language.
  • Experience: At least 6 months of customer service experience in a voice process.

Work Environment:

24/7 work-from-office model, comfortable working night shifts and rotational week offs.

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