Operation Excellence Professional

2 days ago


Hubli, Karnataka, India beBeePharma Full time ₹ 80,00,000 - ₹ 1,20,00,000

Service Operations Manager Role

Job Description:

The Service Operations Manager will be responsible for leading and managing service operations for customers. This includes handling Annual Maintenance Contracts (AMCs) and ensuring timely execution, resolving customer complaints in a proactive and solution-oriented manner, coordinating across departments for smooth service delivery, guiding and mentoring service engineers and technicians, maintaining service documentation and performance reports, and driving continuous improvement in service quality and customer satisfaction.

Key Responsibilities:

  • Lead and manage service operations for customers
  • Handle AMC and ensure timely execution
  • Resolve customer complaints with a proactive approach
  • Coordinate across departments for service delivery
  • Mentor service engineers and technicians
  • Maintain service documentation
  • Drive continuous improvement in service quality

Required Skills and Qualifications:

To succeed in this role, you should have a Bachelor's degree in Mechanical Engineering or a related field and 8-10 years of experience in Pharma Engineering/Tooling industry. Strong leadership and team management skills are essential, along with excellent troubleshooting and technical support capabilities, experience in handling audits and regulatory compliance, and effective communication and customer relationship skills.

Benefits:

This role offers an exciting opportunity to work in a dynamic environment and contribute to the growth and success of the organization. You will have the chance to develop your skills and expertise, work with a talented team, and make a meaningful impact on the business.

Location: Mumbai



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