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Technical Support Specialist for QUMAS Software
2 weeks ago
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team at Capgemini Engineering. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to QUMAS users, ensuring they have a seamless experience with our software.
Responsibilities
- Provide first and second-level technical support to QUMAS users, resolving system issues, access problems, and workflow errors.
- Troubleshoot performance issues, integration errors, and system security vulnerabilities related to QUMAS.
- Collaborate with IT teams to resolve server, database, and network-related issues affecting QUMAS functionality.
- Monitor QUMAS performance, uptime, and security to ensure system reliability.
- Perform software updates, patches, and system configurations as needed.
- Manage user accounts, roles, and access permissions following security and compliance guidelines.
- Monitor electronic signatures, audit trails, and data integrity within the QMS platform.
- Address user inquiries, service requests, and tickets through IT helpdesk systems.
- Collaborate with vendors and developers to resolve system bugs and enhance functionalities.
Requirements
- Proven experience working with QUMAS or other quality management systems (e.g., MasterControl, Veeva Vault QMS), QUMAS DocCompliance, ProcessCompliance, and Training modules.
- Previous experience in a GxP-compliant environment is highly preferred.
- Experience with document processes, workflows, and standard operating procedures (SOPs) within the QMS platform.
- Experience with generating and analyzing reports related to quality management performance, system usage, and compliance status.
- Strong understanding of document control, regulatory compliance, CAPA, risk management, and workflow automation.
- Experience with SQL databases, Windows/Linux servers, and enterprise system integrations.
- Basic scripting knowledge (PowerShell, Python) is a plus.
- Familiarity with document management systems (DMS) and quality management software.
- Excellent problem-solving skills and ability to troubleshoot technical issues.
- Strong communication and training skills.
- Ability to work both independently and collaboratively with cross-functional teams.
About Us
Capgemini Engineering is a leading provider of engineering services, and we are committed to delivering high-quality solutions to our clients. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
