
Front Office Operations Manager
2 weeks ago
Job Overview
">The Front Office Manager is responsible for overseeing the daily operations of a hotel's or resort's front desk. This includes managing staff, handling customer complaints, and ensuring that the front desk area is well-maintained.
">About the Role
">- Ensure front desk is tidy and has all necessary stationery and materials.
- Train, supervise and support office staff, including receptionists, security guards and call center agents.
- Schedule shifts.
- Ensure timely and accurate customer service.
- Handle complaints and specific customers requests.
- Troubleshoot emergencies.
- Monitor stock and order office supplies.
- Ensure proper mail distribution.
Key Responsibilities
">- Maintain a high level of customer satisfaction through efficient and effective front desk operations.
- Provide training and development opportunities for front desk staff to enhance their skills and knowledge.
- Analyze and implement process improvements to increase efficiency and productivity.
Working Environment
">The successful candidate will work in a fast-paced environment with multiple priorities and deadlines. They must be able to work effectively under pressure and maintain a professional demeanor at all times.
">What We Offer
">This is an excellent opportunity for an experienced front office manager to join our team and take on a challenging role. We offer a competitive salary package and opportunities for career advancement.
">Requirements
">To be successful in this role, you will need:
">Essential Skills and Qualifications
">- Proven experience in front office management, preferably in a hotel or resort setting.
- Strong leadership and communication skills.
- Ability to work effectively in a team environment.
- High school diploma or equivalent required; degree preferred.
About Us
">We are a leading provider of hospitality services and are committed to delivering exceptional experiences for our guests.
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