Technical ServiceNow Integration Specialist
2 weeks ago
We are seeking a highly skilled Technical ServiceNow Integration Specialist to join our team at Sourcebae.
Salary: $120,000 - $180,000 per year
About the Role:The successful candidate will be responsible for general support, administration, and maintenance of the ServiceNow platform and associated applications.
This includes configuring and maintaining SLA, catalog items, and their associated workflows, as well as understanding how ServiceNow can enable end-users and Service Desk Agents to become more efficient.
The ideal candidate will work closely with IT and business teams to configure and improve core platform capabilities in accordance with ITIL best practices.
Key Responsibilities:- Monitor health, usage, and overall compliance of ServiceNow and its applications
- Coordinate application and platform upgrades
- Assist in building and maintaining internal technical documentation, manuals, policies, and processes
The successful candidate will have:
- Strong ServiceNow technical analysis experience
- Ability to partner with technical developers and operations teams
- Understanding of ITIL process, Service Management, IaaS, PaaS, and SaaS platforms
- Strong requirements gathering knowledge gained through client-focused roles
- Experience working in Agile development environments
- Familiarity with HTML/XML, Java scripts, MySQL database, Service-now Glide objects, and scripts
- Knowledge of ServiceNow supported integration interfaces
Sourcebae is a dynamic company that values innovation and collaboration. We offer a competitive salary and benefits package, as well as opportunities for growth and development.
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