IT Support Specialist

3 days ago

Jaipur, Rajasthan, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 7,00,000
Job Summary

The role of a Service Desk Agent is ideal for individuals who combine excellent communication skills with a passion for solving IT issues and delivering top-notch user support.

Main Responsibilities:
  • Provide first-line technical support to end-users in a courteous and professional manner.
  • Log all user service tickets in IT systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.
Key Requirements:
  • Excellent communication skills – both verbal and written.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Customer-focused mindset with a commitment to service excellence.
  • Familiarity with IT tools and ticketing systems (preferred but not mandatory).
About the Opportunity

This position offers a unique chance to leverage your IT expertise and passion for delivering exceptional user experiences.

We are committed to fostering a collaborative work environment where our team members can grow professionally and contribute to the success of our organization.

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