Strategic Customer Experience Specialist

2 days ago

Vijayawada, Andhra Pradesh, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 30,00,000

Customer Experience Developer

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As a seasoned professional, we are seeking an expert in SAP Sales & Service Cloud to join our team. The ideal candidate will have strong expertise in SAP Sales Cloud & Service Cloud (V2.0) with proven experience in development, extensions, integrations, and customizations.

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  • Develop, configure, and enhance applications in SAP Sales & Service Cloud V2.0.
  • Implement custom extensions using SAP BTP, CAP (Cloud Application Programming Model), Node.js/Java, SAP UI5/Fiori.
  • Build and maintain integrations with SAP S/4HANA, SAP ERP, SAP CPI (Cloud Platform Integration), and third-party systems.
  • Design and develop custom UIs, workflows, and business rules to support sales and service processes.
  • Support data migration and develop custom APIs/OData services where required.
  • Collaborate with functional teams to translate business requirements into technical solutions.
  • Perform unit testing, debugging, and performance tuning of applications.
  • Ensure adherence to SAP best practices, coding standards, and security guidelines.
  • Prepare and maintain technical documentation and provide knowledge transfer to support teams.
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Required Skills & Qualifications

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  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • 3–6 years of experience in SAP Sales & Service Cloud (with at least 1–2 years on V2.0).
  • Strong programming skills in SAP BTP, CAP, Node.js, Java, SAP UI5, Fiori Elements, and CDS Views.
  • Hands-on experience with SAP CPI (iFlows, API Management, Webservices, REST, OData).
  • Knowledge of Sales & Service processes (lead-to-cash, case/ticket management, field service).
  • Experience with Business Rules, Workflow Management, and Extensibility in V2.0.
  • Familiarity with S/4HANA integration scenarios and event-based communication.
  • Strong problem-solving, analytical, and debugging skills.
  • Excellent communication and teamwork abilities.
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Preferred Qualifications

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  • SAP Certification in Sales & Service Cloud V2.0 or SAP BTP Development.
  • Experience with CI/CD pipelines (GitHub, Jenkins, SAP Continuous Integration).
  • Knowledge of event-driven architectures and microservices on BTP.
  • Exposure to Agile/Scrum delivery methodologies.
  • Fluency in English (German language is a plus).
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Key Responsibilities

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  1. Design and develop custom user interfaces, workflows, and business rules to support sales and service processes.
  2. Implement custom extensions using SAP BTP, CAP, Node.js/Java, SAP UI5/Fiori.
  3. Develop, configure, and enhance applications in SAP Sales & Service Cloud V2.0.
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