Operations Manager

1 day ago


Amrāvati, Maharashtra, India beBeeOptimization Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Workforce Optimization Lead

The Workforce Optimization Lead plays a pivotal role in partnering with business stakeholders, operations, and clients to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring. As a strategic advisor to business leaders, the role focuses on staffing, productivity, and cost optimization while ensuring service level agreements (SLAs) and business objectives are consistently met.

Key Responsibilities:

  • Develop strong partnerships with key stakeholders to understand their needs and preferences.
  • Serve as the primary point of contact for business leaders and client stakeholders regarding workforce management strategies and initiatives.
  • Provide data-driven insights and recommendations to support strategic decision-making, including workforce analytics and forecasting.
  • Create efficient schedules that balance service delivery, employee preferences, and cost, ensuring optimal utilization of the workforce across different lines of business.
  • Implement best practices to manage shrinkage, adherence, and occupancy, driving corrective actions to maintain service levels.
  • Analyze performance dashboards, staffing reports, and variance analysis to identify opportunities for improvement and present actionable insights to stakeholders.
  • Lead and mentor a team of WFM analysts and real-time specialists, building capability within the WFM team to handle complex modeling and analytics.

About Our Organization

We are an innovative organization focused on delivering digital solutions that drive customer engagement and business growth. Our team collaborates to design, build, and launch cutting-edge digital experiences that exceed customer expectations.


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