
Chief Digital Service Officer
3 days ago
The IT Service Delivery Manager is responsible for ensuring seamless delivery of IT services across the organization.
Key Responsibilities:- Manage service operations, vendor relationships, SLAs, incident/problem/change management.
- Drive continuous improvement in service quality and efficiency.
- Lead Incident, Problem, Change, and Release Management processes.
- Act as primary escalation point for service-related issues.
- Manage scope, timelines, and delivery of IT projects using Agile, Waterfall, or Hybrid methodologies.
- Collaborate with cross-functional teams to ensure successful implementation of IT solutions.
- Manage relationships with external IT service providers and vendors.
- Conduct regular service reviews and performance evaluations.
Maintain a strong understanding of IT infrastructure, enterprise applications, and service management tools.
Qualifications & Skills:- Bachelor's degree in Computer Science, Information Technology, or related field.
- Certifications: ITIL (mandatory)
- 8+ years of experience in IT service delivery, with at least 3 years in a lead role.
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