Chief Digital Service Officer

3 days ago


Thoothukudi, Tamil Nadu, India beBeeServiceDelivery Full time ₹ 20,00,000 - ₹ 25,00,000

The IT Service Delivery Manager is responsible for ensuring seamless delivery of IT services across the organization.

Key Responsibilities:
  • Manage service operations, vendor relationships, SLAs, incident/problem/change management.
  • Drive continuous improvement in service quality and efficiency.
  • Lead Incident, Problem, Change, and Release Management processes.
  • Act as primary escalation point for service-related issues.
  • Manage scope, timelines, and delivery of IT projects using Agile, Waterfall, or Hybrid methodologies.
  • Collaborate with cross-functional teams to ensure successful implementation of IT solutions.
  • Manage relationships with external IT service providers and vendors.
  • Conduct regular service reviews and performance evaluations.

Maintain a strong understanding of IT infrastructure, enterprise applications, and service management tools.

Qualifications & Skills:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Certifications: ITIL (mandatory)
  • 8+ years of experience in IT service delivery, with at least 3 years in a lead role.


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