Reservations Team Lead

5 days ago

Delhi, Delhi, India beBeeHospitality Full time ₹ 8,00,000 - ₹ 10,00,000

About Bloom Hotels

We are one of India's fastest-growing hospitality brands with over 70 properties. Known for our design, tech-enabled service, and guest-first stays.

  • Supervise and guide the reservations team to handle calls, emails, and booking requests efficiently and professionally.
  • Monitor reservation entries in the Property Management System (PMS) to ensure accuracy and compliance with brand standards.
  • Coordinate with Sales, Revenue, and Front Office teams to manage room inventory and optimize occupancy.
  • Train and mentor team members on upselling techniques, system usage, and guest service excellence.
  • Review and manage amendments, cancellations, and special requests in line with hotel policies.
  • Analyze daily/weekly reservation reports and recommend actions to improve revenue performance.
  • Handle escalated guest inquiries and resolve booking-related issues promptly.
  • Ensure adherence to departmental SOPs and assist in developing process improvements.

Job Requirements

  • Education: Graduate in Hospitality / Hotel Management or related field preferred.
  • Experience: 3-5 years in hotel reservations, with at least 1-2 years in a supervisory/team leader role.
  • Proficiency in hotel PMS (Opera, IDS, or similar).
  • Strong communication, problem-solving, and leadership skills.
  • Customer-focused with a track record of delivering exceptional guest experiences.
  • Ability to work in a fast-paced environment and manage multiple priorities.

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