Night Shift Customer Experience Manager

3 days ago

Mysore, Karnataka, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Night Shift Customer Experience Manager

Be a key member of our team as we revolutionize the couple vacation experience. We believe that spending quality time together strengthens relationships, and we're committed to providing high-quality, personalized experiences tailored just for couples.

We're looking for an experienced Customer Experience Manager to join our dynamic travel company. As a Night Shift Customer Experience Manager, you will play a vital role in ensuring seamless travel experiences for our customers.

Responsibilities:

  • Handle real-time on-trip queries from customers with professionalism and courtesy.
  • Manage escalations efficiently and ensure timely resolutions.
  • Coordinate with suppliers, hotels, and transport providers to resolve urgent issues.
  • Provide immediate assistance for any itinerary changes or disruptions.
  • Maintain clear and timely communication with customers to ensure a smooth journey.
  • Document all queries and resolutions for continuous service improvement.
  • Work closely with the day shift team to ensure seamless handovers.

Requirements:

  • 1-3 years of experience in customer service, travel operations, or a related field.
  • Strong problem-solving and decision-making skills.
  • Excellent communication skills and ability to handle high-pressure situations.
  • Familiarity with travel bookings, reservations, and emergency handling.
  • Ability to work independently and make quick judgments.
  • Customer-first approach with a focus on delivering exceptional service.

What We Offer:

  • A competitive salary package.
  • Opportunity to be part of a growing and dynamic travel company.
  • A collaborative and supportive team environment.

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