IVR Platform Tester

3 days ago

Bengaluru, Karnataka, India beBeeIvr Full time ₹ 18,00,000 - ₹ 20,00,000
Job Title: IVR Tester

As a seasoned IVR tester, you will play a pivotal role in ensuring the seamless functionality of our Conversational AI platform.

We are seeking an experienced professional with a strong background in writing and executing test cases within the Healthcare industry. The ideal candidate will have 5+ years of experience in Quality Assurance, including creating test plans, tracking defects, and reporting status to various levels in the organization.

Key Responsibilities:

  1. Create complex functional and regression test scenarios to avoid leaked defects.
  2. Ensure test coverage and execution of test cases that exercise all critical inter-system integration points.
  3. Accountable for initiatives of high complexity, high risk, and high visibility; handle multiple initiatives simultaneously.
  4. Review and provide feedback on requirements, technical design, and specifications through User Story / Backlog Refinement sessions.
  5. Responsible for Test planning, including Test Plans, Test Data Requirements, Test Scenarios, Test Cases, Test Results, Test Strategy, and Test Summary reports.
  6. Conduct Manual and automated testing.
  7. Strong understanding of Defect Workflow, Agile methodology.
  8. Identify and document all defects and customer experience concerns.
  9. Manage the test artifacts and approval process.

Requirements:

  • 5+ years in the software industry with Quality Assurance experience.
  • Experience testing Omni Channel (Voice and Chat) Natural language processing (NLP), conversational AI, and cognitive solutions.
  • 2+ years experience with automated test tools including Hammer On Demand and/or Hammer Call Master and Selenium WebDriver and/or Playwright.
  • Proficiency in Python, Java, or JavaScript for test automation.
  • Knowledge and experience testing software applications within the Healthcare industry.

Preferred Qualifications:

  • Familiarity with Text to Speech, Speech to Text.
  • Familiarity with leveraging Postman or SOAP UI for API testing.
  • Experience working in SAFe / Agile.
  • Understanding of Rally for project and test management.
  • Experience writing and executing IVR test cases.

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