Chief Remote Technical Solutions Specialist

2 days ago

Erode, Tamil Nadu, India beBeeDesktop Full time ₹ 15,00,000 - ₹ 25,00,000
Desktop Support Engineer

About Us: We strive to maintain a perfect blend of innovation and culture, ensuring that our team members enjoy an open and friendly work environment.

  • A well-established company with a reputation for ethics provides the backing we need.

We empower customers to unlock the value of their data and applications, helping them solve digital challenges and achieve positive outcomes that benefit both business and society.

Job Title: Desktop Support Engineer

Location: Bangalore

Work Mode: Hybrid Mode

Experience: 3+ years

Job Type: Contract to Hire (C2H)

Notice Period: Immediate Joiners

Mandatory Skills:

  • Key Responsibilities:
  • Provide round-the-clock technical support for desktops, laptops, and peripherals.
  • Monitor and respond to incidents via ticketing system within SLA timelines.
  • Perform remote troubleshooting and escalate unresolved issues.
  • Support users across different time zones and ensure minimal downtime.
  • Maintain logs of shift activities and handover reports for continuity.
  • Collaborate with global IT teams for coordinated support.
  • Provide technical support for desktops, laptops, printers, and other peripherals.
  • Troubleshoot hardware and software issues both onsite and remotely.
  • Install, configure, and upgrade operating systems and applications.
  • Respond to user tickets and resolve issues related to Windows, Mac, or Linux environments.
  • Maintain logs of support requests, resolutions, and system updates.
  • Assist in setting up new systems and user accounts.
  • Collaborate with IT teams to escalate unresolved issues.
  • Ensure timely updates and patches for systems and applications.
  • Train users on basic IT procedures and best practices.
  • Maintain inventory of IT assets and ensure compliance with company policies.

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