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Senior Technology Delivery Manager

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Job Description:

We are seeking an experienced leader to oversee the delivery of IT services. As a Delivery Head, you will be responsible for guiding project development efforts, ensuring successful project and technology delivery, and managing customer relationships.

Key Responsibilities:
  • Guide team development efforts toward successful project delivery
  • Own end-to-end project and technology delivery
  • Take ownership of key performance parameters:
  • Contractual obligations, SLA adherence, continuous improvement, value-add initiatives, internal compliances
  • Team building, utilization, attrition, hygiene factors, people management
  • Achieving gross margin targets
  • Manage customer relationships across multiple levels of the organization
  • Collaborate with account management teams to manage governance, identify business expansion opportunities, and support contract negotiations
  • Handle multi-stakeholder environments efficiently
  • Communicate effectively (written and verbal) and create professional business documentation and proposals
  • Understand and implement software development life cycle best practices
  • Manage project processes, reviews, reports, and ensure successful rollouts and QA
  • Monitor and manage versioning and change control
  • Identify automation opportunities to enhance efficiency
  • Lead budgeting, planning, and strategic initiatives
  • Mentor and manage teams