Senior Quality Assurance Specialist

7 days ago

Vizag, Andhra Pradesh, India beBeeQuality Full time ₹ 4,00,000 - ₹ 5,00,000
Job Summary

We are seeking a meticulous Quality Control Specialist to play a critical role in reviewing and ensuring quality standards, processing accuracy, and compliance as per predefined checklists.

This position requires an understanding of legal documentation, including court orders, retainer agreements, affidavits, and BK filings, which are essential for delivering high-quality services.

Key Responsibilities:
  • Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations.
  • Independently audit population/sample proportion of processed tickets basis predefined checklists for assigned tickets via email, Salesforce, Jit Bit, RAGIC, and other data sources at set frequency as defined by the business.
  • Ensure random audits, at least twice or thrice per month, to check documentation around BK Claimants.
  • Perform random sample checks on communication sent/received to/from Trustees.
  • Accurately review and interpret legal documents especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
  • Build up a quick learning curve to ensure in-depth understanding of Standard Operating Procedures (SOPs) and training materials. Setup weekly connect with business for TNI in collaboration with trainers for SOP updates & PKT requirements.
  • Create weekly/monthly reports for audits performed on set frequency and report out to supervisor and business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA (Corrective Action/Preventive Action) for defects/deficiencies identified during quality audits.
Requirements:
  • Bachelor's degree in any field preferably in Law/BBA or commerce.
  • 2 - 4 Years of experience in a US-based multinational corporation.
  • Project management experience or certifications are highly desirable.
  • ISO 9001 onwards any such certification is preferable.
  • Advanced proficiency in MS Office including Excel & PowerPoint, MS Teams, and Outlook.
  • Experience in quality audits of legal documents/email communications. Should have ability to comprehend legal terminologies and scope of work required during quality audits.
  • Strong data analysis capabilities with eye for detail to identify errors.
  • Exceptional written and verbal communication skills with ability to derive insights from information provided.
  • Analytical problem-solving skills for addressing complex issues.
  • Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools.
Preferred Knowledge:
  • Familiarity with US legal laws or bankruptcy processes is an advantage.
  • Experience in operations or business analysis.

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