Customer Service Operations Manager

2 days ago

Greater Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Summary

The successful candidate will oversee customer service complaints, ensuring timely resolution within a short timeframe. This includes implementing efficient systems to enhance complaint resolution speed while minimizing costs.

Key Responsibilities:

  • Manage customer service complaints and ensure prompt resolution.
  • Develop and implement effective systems to accelerate complaint resolution while reducing expenses.
  • Strategically manage manpower allocation for service activities.
  • Coordinate with suppliers for procurement and replacement of defective parts.
  • Follow up with customers regarding service issues and guarantee their satisfaction.
  • Drive revenue growth from out-of-warranty services.
  • Ensure follow-up with customers for payment collections.
  • Track and meet revenue targets as defined by senior management.
  • Prepare and maintain comprehensive MIS reports.
  • Submit timely reports via the CRM system.
  • Present monthly service performance data and updates to executive leadership.
  • Ensure the timely completion of pending service-related tasks at all project sites.

Requirements:

  • 10-12 years of progressive experience in a relevant field.
  • A proven ability to build strong relationships across all organizational levels.
  • Strong capability to identify necessary automotive maintenance and recommend appropriate services.
  • A genuine passion for leadership and a commitment to the ongoing development of the Service function.

Benefits:

This role offers a unique opportunity for career advancement in a dynamic and growing industry. The successful candidate will have the chance to develop and implement innovative solutions to drive business growth and improve customer satisfaction.

  • Manager - Customer Service

    3 days ago

    Greater Noida, Uttar Pradesh, India jakson group Full time

    Department Manufacturing Assembly Job posted on Aug 31 2025 Employment type Full Time Job Responsibilities Service Complaint Management Coordinate and manage customer service complaints to ensure timely resolution within 3 working days Implement systems and processes to enhance complaint resolution speed while minimizing costs ...

  • Customer Service Operations Manager

    3 days ago

    Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    About the Role We are seeking a seasoned professional to fill a critical role in our customer support team. The ideal candidate will possess excellent communication skills, problem-solving abilities, and prior experience in team handling and customer service operations.This position offers a unique opportunity for growth and development, as you will be...

  • Customer Service Executive Greater Noida

    4 weeks ago

    Greater Noida, Uttar Pradesh, India Aditya Birla Group Full time

    Cross Sales and S2S Driving Sales in volumes for the organization on LI HI Loans and other products of ABC Supervise and monitor daily workflow of the assigned branches to ensure speedy and error free issuance Smooth functioning of financial processing including receipting and payment processing as per the laid down processes Quality customer...

  • Service Planner

    2 weeks ago

    Greater Noida, Uttar Pradesh, India Rentokil Initial Full time

    About Rentokil PCI Rentokil PCI is the leading pest control service provider in India A Rentokil Initial brand Rentokil PCI was formed in 2017 through a joint venture JV between Pest Control India the number one pest control company in India and Rentokil the world s leading pest control brand Rentokil PCI aims to set new standards for customer...

  • Manager – Medical And Customer Service

    3 days ago

    Noida, Uttar Pradesh, India Mancraft Consulting Full time

    Primary Role Description We are seeking a manager with a strong medical background MBBS BAMS Dental preferred to drive excellence in customer servicing within our contact centre The Manager - Contact Centre Medical Servicing will be responsible for developing and executing forward-thinking strategies to enhance customer experience operational...

  • Service Planner

    3 days ago

    Greater Noida, Uttar Pradesh, India Rentokil Initial Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer...

  • Chief Customer Service Manager

    1 day ago

    Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000

    We are seeking an experienced professional to lead our customer support team. The ideal candidate should have strong communication skills, problem-solving abilities, and prior experience in team handling and customer service operations.Key Responsibilities:Handle inbound and outbound customer queries related to Metal Mandi operations.Lead and mentor a team...

  • Customer Services Manager

    7 days ago

    Noida, Uttar Pradesh, India Barco Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    FunctionThe Global Technology Services Manager will manage the Global Technology Services team against agreed service level agreements and/or other set criteria which could exist across various divisions in a region or named accounts. Key Responsibilities•    Manage a team of  technical support engineers and ensure that agreed targets are met and...

  • Customer Service

    4 weeks ago

    Noida, Uttar Pradesh, India Aces Global Consulting Pvt Ltd Full time

    Job DescriptionJob Overview:We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.Looking...

  • High Salary: Manager

    3 weeks ago

    Noida, Uttar Pradesh, India EXL Service Full time

    Role Responsibility Capacity planning and staffing plans for the process based on medium term business forecast Negotiating and finalizing SLAs with the Client Establishing a review reporting mechanism with the Client Developing and approving incentive plans Be a Champion for process performance improvement projects Develop case studies show case...