
Service Operations Manager
2 days ago
Job Title: Service Operations Manager
">This is a leadership role where you will be responsible for managing a team of service engineers to provide technical support for complex systems. You will need to plan and execute preventive maintenance jobs, ensure compliance with operational parameters, and lead your team to achieve targets.
">- Qualifications:
- Essential:
- Diploma in Electronics, Electrical, Instrumentation, or Mechanical Engineering.
- Desired:
- Bachelor's Degree (BE) in Electronics, Electrical, Instrumentation, or Mechanical Engineering.
- We Value:
- Strong Leadership Skills: Ability to handle and lead a team of engineers.
- Customer-Focused Mindset: Strong communication and customer-facing skills.
- Results-Oriented Approach: Hardworking mindset with the ability to drive change and innovation.
- Key Responsibilities:
- Provide technical support for complex BMS, IBMS, Security Systems, and Life Safety Systems.
- Plan and execute Preventive Maintenance jobs to ensure 100% compliance with operational parameters.
- Ensure 100% compliance with Service Level Agreements (SLA), Operational Turnaround (OTA), and On-Time Completion (OTC).
- Lead and manage a team of Service Engineers (both HAIL/Subcontract payroll).
- Achieve Order Booking, Revenue, and Collection targets every month.
- Coordinate with the customer-facing team to address all service requirements and maintain relationships.
- Technical Skills:
- Strong knowledge of HVAC, BMS, IBMS, FAS, Access Control Systems, CCTV Systems, etc.
- Desired:
- Familiarity with Honeywell BMS, EBI, and related systems.
- Additional Skills/Qualifications:
- Ability to handle and lead a team of engineers (HAIL/Subcontract payroll).
- Excellent communication and customer-facing skills.
- Results-oriented and hardworking mindset.
- Minimum 10+ years of experience in a similar domain.
-
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