Application Support Expert

6 days ago

Bellary, Karnataka, India beBeeApplicationSupport Full time ₹ 15,00,000 - ₹ 25,00,000
Job Summary

As a Senior Application Support Specialist, you will play a vital role in ensuring the smooth operation of our investment banking applications. You will be responsible for monitoring and incident management, providing timely updates to stakeholders on the status of ongoing incidents.

Key Responsibilities
  • Monitor and respond promptly to system alerts, incidents, and user-reported issues.
  • Investigate and analyze incidents to determine their root causes.
  • Diagnose and resolve technical issues related to applications, databases, and integrations.
  • Coordinate with development teams to implement fixes and enhancements.
Requirements
  • 8+ years of experience in supporting business applications.
  • Good experience in AWS.
  • Proven experience in similar roles, providing technical support for enterprise-level software applications.
  • Strong understanding of software development lifecycle and ITIL processes.
  • Experience with ticketing systems such as Jira.
  • Proficiency in troubleshooting Unix/Linux environments.
  • Experience with database technologies such as SQL Server.
  • Knowledge of programming languages scripting languages (Shell, Python etc.).
  • Excellent communication skills, with ability to explain technical concepts to non-technical users.
  • Ability to work independently and collaboratively in fast-paced environment.
  • Strong analytical and problem-solving skills.

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