Customer Engagement Specialist

5 days ago


Mangalore, Karnataka, India Raija Solar Full time

About Raija Solar

Raija Solar is a trusted brand in the solar system integration industry, committed to providing complete energy solutions and independence through solar power plants. With a strong product line, advanced technology, and a well-established infrastructure, the company is dedicated to meeting the needs and expectations of its customers.

The Role of a Telecaller

The Telecaller at Raija Solar is responsible for making outbound calls to potential customers to provide information about the company's solar power plant offerings. Located in Mangaluru, Karnataka, India, this is a full-time position that requires strong organizational and multitasking skills, excellent verbal and written communication skills, and the ability to build rapport and maintain relationships with customers.

Key Requirements

  • Junior level position with 1 to 3 years of experience as a Telecaller
  • Knowledge of all the details of the product or service offerings
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication skills
  • Ability to build rapport and maintain relationships with customers
  • Goal-oriented and result-driven attitude
  • Proficient in using CRM software
  • Ability to handle objections and provide appropriate solutions
  • Positive and resilient mindset
  • Flexibility in changing communication style based on different situations

Responsibilities

  • Make outbound calls to potential customers
  • Provide detailed information about the company's solar power plant offerings
  • Update and maintain contact lists of individuals
  • Record customer interactions and sales activities
  • Conduct regular meetings to clarify progress and performance expectations
  • Receive and address customer feedback and criticisms
  • Adapt communication style for unusual events


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