Collections Representative

3 weeks ago


Kolkata, West Bengal, India Genpact Full time

Genpact is a leading professional services firm that empowers clients to create lasting value. Our purpose drives us to deliver outcomes that shape the future, serving over 125,000 people across 30+ countries worldwide.

We are seeking a skilled Collections Representative to lead all collection and dispute resolution activities in accounts receivable and related settlement processes.

The ideal candidate will be responsible for collecting invoices, managing related processes, identifying and resolving disputes, reconciling accounts, and administering unclaimed property.

Main Responsibilities:

• Effective communication and collaboration with various departments to resolve disputes and deductions

• Ability to balance, troubleshoot, and resolve recurring or occasional bottlenecks

• Providing quality customer service while pursuing knowledge of skills and tools used in all collection efforts

• Analyzing notifications for reimbursement and performing acceptability analysis within threshold

Our Ideal Candidate:

• Bachelor's degree in Commerce (B.Com) or equivalent

• Excellent interpersonal skills and ability to learn ERP systems

• Good analytical and problem-solving skills, with expertise in MS Office, particularly Excel

• Familiarity with tax activities and concepts is a plus

Estimated Salary: $55,000 - $65,000 per annum, depending on location and experience.



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