
Telecommunications Customer Support Specialist
4 days ago
Customer Service Representative Job Description
We are seeking a skilled and compassionate representative to deliver exceptional customer service, ensuring customer satisfaction and resolving issues efficiently.
Job Responsibilities:- Handle inbound and outbound calls with professionalism and empathy.
- Address customer inquiries, resolve issues and provide product and service information.
- Maintain accurate customer records and escalate complex cases to relevant departments.
- Collaborate with colleagues to ensure seamless communication and issue resolution.
Requirements:
- Proficiency in customer service and ensuring customer satisfaction.
- Experience in handling customer experience and interacting with customer service representatives.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Problem-solving and conflict resolution skills.
- High school diploma or equivalent; a Bachelor's degree is a plus.
- Experience in the industry is advantageous.
A dynamic and supportive team environment awaits you. If you possess excellent communication skills and a passion for delivering exceptional customer service, apply for this exciting role.
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