Anti Fraud Support Specialist
3 weeks ago
At AppsFlyer, we're looking for a skilled Anti Fraud Support Engineer to join our team. As a key member of our support team, you will be responsible for analyzing complex fraud detection cases, scenarios, and algorithms, utilizing analytical tools.
Key Responsibilities:- Analyze and resolve complex fraud detection cases, scenarios, and algorithms, utilizing analytical tools.
- Take end-to-end ownership of customer and business partner technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication, with an emphasis on fraud cases.
- Work closely with the Customer Success Manager and other internal teams to provide technical support.
- Contribute to the improvement of the Support AI tools.
- Initiate and build new tools, internal documentation, and processes to streamline fraud communication at the analyst case level.
- Experience in technical customer service, and superior communication skills for complicated issues.
- Advanced SQL skills.
- Ability to understand business sensitivities and the context beyond the data.
- BSc/ BA in Computer Science, Industrial Engineering, Information Systems, or an equivalent degree.
- Excellent written and verbal skills in English.
- Highly adaptable, fast learner, inquisitive.
- Multitasking and ability to work independently.
- Ability to collaborate cross-functionally on a global scale.
- Passion for Superior Client Experience.
- 3+ years of experience in an Ad-tech company.
- Experience in Python.
- Data analyzing experience.
- Ability to communicate in Russian or other languages.
- Introduced by an AppsFlyer team member.
- Familiarity with the Ad-tech fraud eco-system.
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Anti Fraud Support Specialist
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