Anti Fraud Support Specialist

3 weeks ago


Bengaluru, Karnataka, India AppsFlyer Full time

About the Role:

We are seeking a skilled Anti Fraud Support Specialist to join our team at AppsFlyer. As a key member of our support team, you will be responsible for analyzing complex fraud detection cases, scenarios, and algorithms, utilizing analytical tools.

Key Responsibilities:

  • Analyze complex fraud detection cases, scenarios, and algorithms, utilizing analytical tools.
  • Take end-to-end ownership of customer and business partner technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication, with an emphasis on fraud cases.
  • Work with AppsFlyer's Engineering and Product teams on escalations and product enhancement requests.
  • Work closely with the Customer Success Manager and other internal teams to provide technical support.
  • Contribute to the improvement of the Support AI tools.
  • Initiate and build new tools, internal documentation, and processes to streamline fraud communication at the analyst case level.

Requirements:

  • Experience in technical customer service, and superior communication skills for complicated issues.
  • Advanced SQL skills.
  • Ability to understand business sensitivities and the context beyond the data. Not only the technical aspects of a problem.
  • BSc/ BA in Computer Science, Industrial Engineering, Information Systems, or an equivalent degree.
  • Excellent written and verbal skills in English.
  • Highly adaptable, fast learner, inquisitive.
  • Multitasking and ability to work independently.
  • Ability to collaborate cross-functionally on a global scale.
  • Passion for Superior Client Experience.

Bonus Points:

  • 3+ years of experience in an Ad-tech company.
  • Experience in Python.
  • Data analyzing experience.
  • Ability to communicate in Russian or other languages.
  • Introduced by an AppsFlyer team member.
  • Familiarity with the Ad-tech fraud eco-system.


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