Australian Voice Process Professional

3 days ago

Ellore, Andhra Pradesh, India beBeeCustomerRelationship Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Relationship Specialist

We are seeking an experienced customer care professional to join our team.

The ideal candidate will have excellent English communication skills and experience in international customer service.

This role involves effective coordination with customers and stakeholders, as well as order management.

Key Responsibilities:

  • Customer Communication: Serve as the single point of contact for issue resolution and customer communication via calls and emails throughout the order delivery lifecycle.
  • Order Management: Accurately check feasibility and select products using client tools, ensuring strict adherence to client standards and guidelines.
  • Proactive Stakeholder Engagement: Manage internal and external stakeholder engagement, including end customers, field teams, design teams, and building authorities, ensuring clear, concise, and timely communication.
  • Quality Compliance: Achieve 100% quality and KPI compliance for all deliverables.

Frequent Updates: Maintain daily dashboards on order status and update customers as per the agreed process.

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