Voice Process Operations Executive

1 week ago


Ellore, Andhra Pradesh, India beBeeOperations Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title: Operations Manager – Voice Process (BPO)

Overview

We are seeking an experienced Operations Manager to lead voice-based BPO teams and drive process improvements while ensuring client satisfaction and compliance.

Key Responsibilities:

  • Lead voice operations across multiple teams/projects, overseeing daily delivery and managing performance metrics.
  • Manage KPIs and ensure Service Level Agreement (SLA) adherence.
  • Supervise Team Leads, Trainers, and Quality Assurance specialists.
  • Collaborate with clients and handle escalations efficiently.
  • Optimize staffing, cost, and productivity to achieve business objectives.
  • Mentor future leaders and drive continuous improvement initiatives.

Requirements:

  • 10+ years of experience in Business Process Outsourcing (BPO), with 3+ years in voice process management.
  • Strong expertise in contact center metrics, Workforce Management (WFM), and reporting tools.
  • Experience with international processes, including US, UK, and AUS markets.
  • Proficiency in Microsoft Excel, PowerPoint, CRM, and dialers.
  • Knowledge of industry-standard methodologies like COPC, Six Sigma, and Lean (desired).
  • MBA or relevant postgraduate degree (desired).


  • Ellore, Andhra Pradesh, India beBeeCommunication Full time ₹ 54,10,000 - ₹ 80,92,500

    Job OverviewWe are seeking an International Voice Process Engineer to join our team. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.


  • Ellore, Andhra Pradesh, India beBeeSecurity Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Bridge the Gap Between Voice and Network SecurityWe're seeking a skilled engineer who can excel in a dynamic environment, bridging the gap between enterprise voice collaboration systems and network firewall security. This is a unique opportunity to work on secure, reliable, and high-performing communications.Manage Cisco Unified Communications Manager...


  • Ellore, Andhra Pradesh, India beBeeCustomerService Full time ₹ 50,00,000 - ₹ 70,00,000

    Job OpportunityWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Associate.Job Description: Handle customer queries and issues via phone, provide accurate and timely information on products and services, troubleshoot and resolve technical issues, meet and exceed customer satisfaction and quality...


  • Ellore, Andhra Pradesh, India beBeeManagement Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Title: Process Management LeadKey Responsibilities:Oversee daily voice process operations, encompassing inbound, outbound, telesales, and customer support.Direct a team of supervisors, team leaders, and agents to meet performance key performance indicators (KPIs) and service level agreements (SLAs).Monitor call quality, customer satisfaction, and agent...


  • Ellore, Andhra Pradesh, India beBeeArtificial Full time ₹ 18,00,000 - ₹ 24,00,000

    As a master of artificial intelligence, you will be instrumental in shaping the future of voice technology.Job OverviewThe successful candidate will have expertise in designing and developing deep learning models for voice synthesis, ensuring that voices sound natural and engaging. This role requires hands-on experience with neural network architectures such...


  • Ellore, Andhra Pradesh, India beBeeOperations Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Senior Operations ManagerThis is a unique opportunity to take on a challenging role that requires strong leadership and organizational skills.The ideal candidate will have experience in managing teams, coordinating projects, and ensuring the smooth operation of business processes.Main Responsibilities:To manage renewals by liaising with...


  • Ellore, Andhra Pradesh, India beBeeOperations Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Operations ManagerWe are seeking an experienced Operations Manager to join our team. In this role, you will be responsible for ensuring seamless coordination between dealers, vendors, and the sales team.You will manage backend operations, subscriptions, procurement, and reporting. This position plays a key role in supporting daily sales operations,...


  • Ellore, Andhra Pradesh, India beBeeProcessAssociate Full time US$ 80,000 - US$ 1,20,000

    Within the realm of US Mortgage operations, we seek a skilled professional to assume the role of Process Associate. This position demands exceptional communication and critical thinking abilities, allowing for seamless collaboration within a dynamic environment.Key Responsibilities:The successful candidate will develop an in-depth understanding of processes...


  • Ellore, Andhra Pradesh, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 16,00,000

    Team Leader OperationsJob Description:We are seeking an experienced Team Leader to oversee the daily operations of our international voice process. The successful candidate will have a proven track record in team management, performance monitoring, and coaching.Key Responsibilities:Supervise and motivate a team of voice agents to achieve targets and maintain...


  • Ellore, Andhra Pradesh, India beBeeCivilEngineer Full time ₹ 9,00,000 - ₹ 12,00,000

    Civil Engineer – International Voice ProcessWe are seeking a highly skilled Civil Engineer to join our international operations team. This role combines civil engineering expertise with international client interaction (voice process), focusing on project management, estimations, and construction processes.The ideal candidate should have hands-on knowledge...