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1 day ago
**Senior Recovery Specialist**
The role of a Senior Recovery Specialist involves managing high-value and complex accounts to ensure timely recovery of outstanding dues. This position combines negotiation skills with an analytical approach to identifying at-risk accounts early. In addition to managing their own portfolio, the Senior Recovery Specialist will mentor junior colleagues, helping to improve overall recovery performance and credit discipline.
Key Responsibilities:- Manage a portfolio of priority accounts with overdue balances, ensuring maximum recovery.
- Directly engage with clients to negotiate payment terms, settlements, or repayment plans.
- Conduct thorough follow-ups via calls, emails, and written correspondence.
- Review payment history and account behavior to identify early warning signs of potential defaults.
- Provide feedback to the credit team on customers showing increased risk.
- Support credit analysts in periodic reviews of customer creditworthiness based on payment patterns and outstanding exposure.
- Manage complex cases involving disputes, bounced payments, or high-risk clients.
- Work closely with the legal team on accounts requiring formal recovery actions or notices.
- Sponsor junior colleagues by providing guidance on collection strategies, risk flags, and client engagement techniques.
- Maintain accurate records of all interactions, agreements, recovery actions, and risk indicators in the system.
- Prepare weekly updates on portfolio performance, overdue trends, and potential problem accounts for the collections manager.
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