
Senior Retail Operations Manager
4 days ago
The ideal candidate for this leadership role will be responsible for overseeing the day-to-day operations of a retail store, ensuring a positive and productive work environment.
Key Responsibilities:
Operational Excellence- Manage all aspects of daily store operations, including opening and closing procedures, to ensure seamless customer experiences.
- Ensure the store is well-maintained, clean, and visually appealing at all times, adhering to company standards.
- Drive sales growth and meet/exceed sales targets through effective staff management and motivation, leveraging product knowledge and customer service skills.
- Implement sales strategies and promotions to maximize revenue, analyzing market trends and customer preferences.
- Foster a customer-centric environment, prioritizing exceptional shopping experiences and building strong relationships with customers.
- Handle customer inquiries, complaints, and issues promptly and professionally, addressing concerns and providing solutions.
- Recruit, train, and supervise store staff, focusing on performance evaluations and constructive feedback to drive individual and team growth.
- Create a positive and collaborative work environment, encouraging open communication and employee engagement.
- Monitor and manage the store's financial performance, implementing cost-effective measures to optimize profitability and adhere to company policies.
- Comply with all relevant regulations and company protocols, maintaining accurate records and reports.
Requirements:
- Proven experience in retail management, preferably in a watch industry setting.
- Excellent communication, customer service, and leadership abilities.
- Strong analytical and problem-solving skills, with proficiency in inventory management and sales techniques.
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