Enterprise Operations Lead

4 days ago

Mysore, Karnataka, India beBeeOperations Full time US$ 9,00,000 - US$ 12,00,000
Operations Manager

We are seeking a seasoned Operations Manager to oversee the day-to-day activities of our teams, ensuring seamless execution and driving measurable outcomes.

  • Team Leadership & Scheduling: Manage cross-functional teams, create rosters, capacity plans, and shift coverage.
  • Process & SOPs: Design, document, and enforce standardized operating procedures for each stage, from offer-to-onboard to training completion.
  • Pipeline Throughput: Monitor daily dashboards, identify bottlenecks, and implement improvements to enhance time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.
  • Training & Upskilling Ops: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking to ensure readiness for placements.
  • Onboarding Excellence: Ensure accurate documentation, agreements (e.g., e-sign), background checks, and system access; maintain zero-defect records.
  • Quality & Compliance: Conduct QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.
  • Cross-Functional Coordination: Partner with HR, Finance/Collections, and Sales for smooth handoffs (e.g., invoices, payments, client requirements).
  • Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.
  • Reporting & Reviews: Provide daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.
Requirements
  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management (15–50 headcount).
  • Strong program/project management (roadmaps, SLAs, RAID logs), data-driven decision-making, and obsession with execution.
  • Hands-on experience with CRM/ATS (preferably Salesforce), Google Sheets/Excel (lookups, pivots), and collaboration tools (Slack, Zoom, WhatsApp Business or similar).
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
  • Comfort with night shifts and U.S. client alignment; thrives in a fast-paced, target-driven setup.
Benefits
  • Lead multi-team operations with clear ownership and impact.
  • Work directly with leadership; fast growth path.
  • Build scalable systems and playbooks for the next phase of expansion.
About Us
  • Join us in leading the way in [industry/field].

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