
Team Leader in Spanish Operations
7 days ago
This role offers a chance to lead an international team of professionals who specialize in Spanish language services. As a seasoned leader, you will be responsible for guiding your team to achieve exceptional customer satisfaction and productivity.
Key Responsibilities:
- Maintain expert-level knowledge of assigned products and services by completing required training and certifications.
- Monitor customer issue trends, volume spikes, and case inventory to optimize team performance.
- Lead daily team huddles and communicate operational updates to ensure seamless teamwork.
- Conduct effective coaching and feedback sessions, manage follow-up actions, and promote employee growth.
- Ensure timely completion of compliance training and phishing exercises for self and team.
- Review and analyze reports from business software platforms to share performance metrics weekly.
Required Skills and Knowledge:
- Expert-level proficiency in web-based skills such as data analysis, customer service, and communication.
- Strong time management and critical thinking skills to prioritize tasks and make informed decisions.
- Proficiency in Microsoft Office and related applications to create and edit documents.
- Strong attention to detail and organizational skills to maintain accuracy and efficiency.
- Professional demeanor and respect for colleagues and customers to foster a positive work environment.
- Ability to collaborate effectively with internal teams and directors to drive business results.
- Capable of multitasking and leading in a dynamic, team-oriented environment.
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