Quality Manager

3 days ago


Allahabad, Uttar Pradesh, India beBeeTransaction Full time ₹ 15,00,000 - ₹ 18,00,000
Job Description

Our company seeks a seasoned professional to fill the role of Quality Manager for International Voice Processes. This is an exceptional opportunity for someone with a track record of driving continuous improvement in transaction quality and delivery.

  • Develop and implement strategies for improving transaction quality and delivery
  • Oversee call quality and client-related KPIs, ensuring adherence to established standards
  • Assess the effectiveness of interventions aimed at enhancing transaction quality
  • Enhance quality management processes and frameworks to improve overall quality delivery
  • Accurately capture SLA/SLO metrics and develop reports tailored to meet client expectations
  • Generate innovative ideas and implement process improvements to drive business growth
  • Ensure compliance and manage audit requirements while providing high-quality support to front-line recruitment teams
  • Provide constructive feedback to new hires and facilitate quality floor support, training, and refresher programs
  • Collaborate with the quality and compliance teams to perform audits and follow-ups as needed


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