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Customer Service Representative Position
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
The ideal candidate will provide world-class service to clients in an accurate, efficient and respectful manner on every call. They will strive for excellent customer satisfaction and experience, ensuring all calls are handled professionally based on quality guidelines set by the client.
The representative will meet and exceed client mandated key performance indicators (KPIs) while consistently delivering high-quality service. They must maintain confidentiality of login and password information and participate in internal and external training programs.
To be successful in this role, candidates must have knowledge, understanding and compliance with company policies and procedures. They must also maintain awareness of functional area and company policies and procedures.
The Customer Service Representative will work closely with management to provide feedback on possible problems or areas of improvement. They will also perform other duties as assigned by management.
This is an exciting opportunity for someone who is willing to work flexible schedules and take ownership of their responsibilities.
