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Building Meaningful Connections
3 weeks ago
We are seeking a highly motivated Community Engagement Specialist to build and maintain strong relationships with users. The ideal candidate will be responsible for understanding user needs and providing tailored solutions to enhance customer satisfaction.
The primary responsibilities of this role include serving as the primary point of contact for users, managing day-to-day communication, and implementing strategies for upskilling and monetization of matchmakers, content creators, and moderators.
- Serve as the primary point of contact for users, managing day-to-day communication.
- Scale daily active users on the app by leveraging user-generated matchmakers, content creators, and moderators.
- Implement strategies for the upskilling and monetization of matchmakers, content creators, and moderators to ensure their long-term engagement and success.
- Work closely with the product team to launch and optimize new features focused on user engagement, retention, and monetization.
- Create and nurture micro-influencers within the FRND ecosystem to drive matchmaking, virtual gifting, and radio shows.
- Stay up to date with new social media trends, insights, and best practices. Utilize this information to enhance engagement and grow the platform.
- Manage and support different speaking communities to foster a positive and interactive environment.
Requirements:
- Minimum of 1 year of experience in operations, campaign, or community management in any of the Punjabi/Gujarati and Marathi speaking audiences.
- Strong interpersonal and communication skills to build relationships.
- Strong understanding of Punjabi/Gujarati and Marathi culture and language, excellent communication skills, and proficiency in social media platforms and community management tools.
- Proven ability to work with language-specific content/creators, with an understanding of regional and global content trends.
- Familiarity with app-based user engagement metrics and tools, as well as the ability to analyze data to drive decision-making.
- Demonstrated ability to take full ownership of projects and drive them to successful completion.
- Ability to work cross-functionally and manage multiple projects and priorities.
- Analytical mindset with strong problem-solving abilities.
Benefits:
- Impact at scale: Be part of the next big wave in social connection, shaping experiences for millions across India, LATAM, and MENA.
- Rewarding journey: Competitive compensation, equity options, and growth that parallels FRND's explosive success.
- Learn with the best: Collaborate directly with founders and industry pioneers, supported by stellar investors like Krafton, India Quotient, and Elevation Capital.
- Freedom to thrive: Enjoy an unlimited leave policy and unparalleled ownership of your work.
- Product-centric mindset: Work in a company where products take center stage, solving unique challenges with innovative solutions.
This is an exciting opportunity for someone looking to make a meaningful impact in the world of social connection. As a Community Engagement Specialist, you will play a key role in building and maintaining strong relationships with users, while also driving engagement and growth for the platform.
