Chief IT Service Delivery Officer

1 week ago

Pushkar, Rajasthan, India beBeeManager Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
IT Service Assurance Manager

This is a pivotal role that oversees and optimizes the delivery of IT services in a highly regulated environment. The ideal candidate will have a strong background in IT service management, with preferred experience in the pharmaceutical or life sciences sector.

The job involves overseeing global IT service delivery across all locations, including manufacturing plants, R&D centers, corporate offices, and international sites spanning various regions. It also requires managing day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams.

The successful candidate will be responsible for building and sustaining strong relationships with outsourced IT partners and vendors to ensure service levels are maintained, issues are resolved promptly, and contractual commitments are met.

Key Responsibilities:

  • Oversee global IT service delivery across all locations
  • Manage day-to-day operations and serve as the central liaison
  • Build and sustain relationships with outsourced IT partners and vendors
  • Ensure service levels are maintained, issues are resolved promptly, and contractual commitments are met

Required Skills and Qualifications:

  • Excellent leadership and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Effective communication and stakeholder management

Benefits:

  • 10 years of experience in IT service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry
  • Strong understanding of GxP regulations, system validation (CSV), and compliance frameworks (FDA, EMA, ISO)
  • Demonstrated experience managing cross-functional teams and vendors in a matrix environment

Others:

  • Proven ability to manage complex projects and priorities under regulatory scrutiny

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