
Front Desk Operations Supervisor
7 days ago
The Night Audit Manager plays a pivotal role in ensuring seamless overnight operations at the hotel.
- Welcoming guests with a warm demeanor, addressing their needs promptly.
- Coordinating reservations, wake-up calls, taxis, and shuttle services for a smooth guest experience.
- Posting room charges and taxes to guest accounts, processing invoices, and balancing cash drawers accurately.
- Verifying receipts, tracking financial metrics, and preparing end-of-day reports for management.
- Collaborating effectively with other departments to deliver exceptional service.
- Minimum 3+ years of front desk experience at a managerial level.
- Basic math and accounting skills, proficiency in MS Office, PMS, and IDS software.
- Excellent verbal and written communication skills, attention to detail, and strong organizational abilities.
- Associate or Bachelor's degree in Hotel Management or a related field.
This position requires a high level of discretion, confidentiality, and adaptability in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- High level of professionalism and dedication to delivering exceptional results.
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Front Desk Support Specialist
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Front Office Service Specialist
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Desk Top Operations Expert
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Customer Service Expert
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Healthcare Operations Manager
6 days ago
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