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Customer Service Expert
1 week ago
**Customer Service Expert**
About CSSC Back Office engineer WUCSSC Back Office engineer WU is a critical role within the Grundfos organization, requiring a Customer Service Expert with a strong technical background and excellent communication skills. In this position, you will provide timely and effective technical advice to customers, working closely with the sales team and suppliers to ensure seamless communication and collaboration.
Key responsibilities will include:
- Providing technical assistance to customers regarding product sizing, applications, system solutions, accessories, installations, prices, etc., assuring the functionality of the solution in practice.
- FOLLOWING UP ON CUSTOMER INTERACTIONS WITHIN SET SLA.
- PROCESSING SPECIAL ORDERS AND INQUIRIES IN COORDINATION WITH THE SUPPLIERS.
- SUPPORTING SALES TEAMS BY HANDLING TENDERS AND PROJECTS, INCLUDING PROVIDING DIMENSION, SPECIFICATIONS, CALCULATIONS, TIME OF DELIVERY, OPERATION, AND MAINTENANCE ISSUES, ETC.
- IDENTIFYING BUSINESS OPPORTUNITIES AND HANDOVER TO EXTERNAL SALES.
Requirements for this role include:
- A relevant Associate's or Bachelor degree in Mechanical/Electrical Engineering (for Back office) or equivalent work experience (minimum of 3-5 years).
- Prior experience within Customer Services, with relevant administrative experience, organizational skills & accountability with the customer.
- Knowledge of business structure, products, and key market needs to create a successful customer-centric experience.
- Demonstrated working knowledge of SAP (CRM/SD) and familiarity with MS Office applications.
- Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built.
- Good communication and networking skills together with the ability to build strong and trusting relationships with both internal and external stakeholders.
- Excellent written and spoken English.
