IT Operations Excellence Leader

3 days ago

Bharatpur, Rajasthan, India beBeeOperations Full time ₹ 20,00,000 - ₹ 25,00,000
IT Operations Excellence Lead

We are seeking a seasoned ITIL certified professional to oversee and enhance our IT service operations.

About the Role:

The ideal candidate will manage daily operational activities, lead the support team, and implement ITIL best practices to improve efficiency and service quality.

Key Responsibilities:
  • Manage and lead the IT operations support team to deliver timely and effective resolution of incidents and service requests.
  • Implement and maintain ITIL processes such as Incident Management, Problem Management, Change Management, Configuration Management, and Service Level Management.
  • Ensure operational activities align with defined IT service management (ITSM) frameworks and organizational policies.
  • Monitor and report on service performance and compliance against SLAs, driving continuous service improvement.
Required Qualifications:
  • ITIL Foundation certification is mandatory; ITIL Intermediate or Expert certification preferred.
  • Proven experience in IT operations management, service delivery, or support roles.
  • Strong knowledge and hands-on experience with ITIL service management practices.

This role requires a strong understanding of IT service management principles and practices. The successful candidate will have excellent problem-solving skills and ability to manage multiple priorities.

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