
IVF Center Operational Excellence Manager
4 days ago
Job Description:
We are seeking a skilled Operational Excellence Leader to drive business performance at our IVF centers. The role involves strategic planning, process optimization, and ensuring a seamless patient experience.
Main Responsibilities:
- Strategic Planning and Process Optimization: Develop and implement operational strategies to enhance business efficiency, monitor key performance indicators (KPIs), and ensure alignment with corporate objectives.
- Cost Management and Compliance: Oversee cost optimization initiatives, lead compliance programs, and ensure adherence to regulatory requirements.
- Patient Satisfaction and Retention: Drive patient satisfaction, retention, and conversion metrics by collaborating with sales & marketing teams for brand visibility in local markets.
- Leadership and People Management: Act as an escalation point for operational issues, demonstrate strong leadership & people management skills, and ensure medico-legal compliance.
Key Skills and Metrics:
- Strategic Leadership and Team Management: Strong leadership & team management skills, proven ability to achieve business targets (Revenue, EBITDA, Contribution Margin).
- Customer Satisfaction and Retention: Customer satisfaction (NPS 90%) & retention focus.
- Compliance and Attention to Detail: Excellent knowledge of compliance & medico-legal requirements, process-driven with attention to detail.
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