IVF Center Operational Excellence Manager

4 days ago


Bharatpur, Rajasthan, India beBeeOperational Full time ₹ 60,00,000 - ₹ 1,20,00,000
Operational Excellence Leader

Job Description:

We are seeking a skilled Operational Excellence Leader to drive business performance at our IVF centers. The role involves strategic planning, process optimization, and ensuring a seamless patient experience.

Main Responsibilities:

  • Strategic Planning and Process Optimization: Develop and implement operational strategies to enhance business efficiency, monitor key performance indicators (KPIs), and ensure alignment with corporate objectives.
  • Cost Management and Compliance: Oversee cost optimization initiatives, lead compliance programs, and ensure adherence to regulatory requirements.
  • Patient Satisfaction and Retention: Drive patient satisfaction, retention, and conversion metrics by collaborating with sales & marketing teams for brand visibility in local markets.
  • Leadership and People Management: Act as an escalation point for operational issues, demonstrate strong leadership & people management skills, and ensure medico-legal compliance.

Key Skills and Metrics:

  • Strategic Leadership and Team Management: Strong leadership & team management skills, proven ability to achieve business targets (Revenue, EBITDA, Contribution Margin).
  • Customer Satisfaction and Retention: Customer satisfaction (NPS 90%) & retention focus.
  • Compliance and Attention to Detail: Excellent knowledge of compliance & medico-legal requirements, process-driven with attention to detail.


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