
Healthcare Financial Experience Innovator
4 days ago
About Our Opportunity: We modernize the healthcare financial experience in the United States across payers, providers, and consumers.
Our team identifies, optimizes, and solves problems holistically with technology built by healthcare experts driving real, measurable results.
Our Mission: In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. We help streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved.
We address obstacles that patients face in accessing care, navigating insurance claims, and logistical challenges healthcare providers encounter with processing payments, creating a more seamless and effective healthcare financial system.
Key Responsibilities:
- Develop product roadmaps to ensure alignment with business priorities and customer experience goals.
- Partner with cross-functional teams to drive implementation, enhancements, and integrations.
- Translate business requirements into actionable product features and user stories.
- Lead stakeholder communication and manage expectations.
- Stay up to date on emerging trends in contact center technology and AI-driven solutions.
Requirements:
- Bachelor's degree in Business, Information Technology, or a related field required; Master's degree preferred.
- 5+ years of product management experience in enterprise technology or customer experience domains.
- Strong background in contact center platforms, preferably in Kore.AI and/or CXOne.
- Demonstrated success in defining and launching impactful product initiatives.
- Excellent communication, presentation, and stakeholder management skills.
- Strong analytical skills and ability to make data-driven decisions.
Preferred Certifications: Pragmatic Institute (PMC), Certified Scrum Product Owner (CSPO), or equivalent product management certifications.
Job Overview: As a Product Manager, you will focus on contact center solutions to enhance customer engagement and operational efficiency.
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