Cloud Platform Expert

5 days ago

Thoothukudi, Tamil Nadu, India beBeeAtlassian Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Cloud Platform Expert

We are seeking a skilled professional to play a key role in supporting the team by developing, designing, and implementing requirements.

  • Develop and design requirements in collaboration with senior technical management, product owners, and project managers.
  • Help deliver service improvements by working smarter, provision of better tools, and better use of existing product sets.
  • Improve alignment of technology solutions with operational areas to focus on practical delivery of solutions architecture using experience from across cloud-based platforms.
  • Act as Subject Matter Expert (SME) for Jira and Confluence and related add-ons.
  • Provide ownership and regular updates of issues, including supporting users with best practice advice until requests have been resolved.
  • Evaluate, diagnose, research, analyze, and provide solutions to simple and medium-complexity problems encountered.
  • Proactively plan to assess new upcoming features on cloud and communicate to users wherever applicable.
  • Adhere to security policy surrounding platform standards and provides engineering solutions to that policy as directed by the Security Product roadmap.
  • Ensure operational requirements are matched in the delivery of services around standards and engineering, identifying when support arrangements may need to change to efficiently and effectively onboard new technology.
  • Owns and manages user access permissions per security guidelines.
  • Ensures effective communication across departments and geographically dispersed teams, including identifying new skills, skills gaps, and working to improve overall team knowledge.
Key Skills:
  • Extensive expertise in analyzing, troubleshooting, implementing, and supporting Jira and Confluence Cloud.
  • Demonstrated ability in managing Jira Cloud and Confluence Cloud within a professional environment.
  • Acquaintance with Agile methodologies and cloud-based project management tools.
  • Comprehensive understanding of security policies, user management, best practices, design, usage, implementation, and troubleshooting.
  • Exceptional analytical and troubleshooting skills in a cloud-based setting.
  • Proficiency in Shell, Python, and Groovy scripting for automating tasks to minimize manual workload.
  • Strong knowledge in creating reports on Jira Dashboards and EazyBI.
  • Outstanding implementation skills in managing Jira custom fields, workflow management, and developing common templates.
  • Considerable experience in integrating Jira and Confluence with third-party tools.
  • Proficient in cost optimization by identifying and substituting unnecessary plugins with cloud-native features.

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